Getting back my minecraft account

Question

I cannot load my account on Minecraft.

My PC was pirated a month ago. After changing all my password and all, I though it was over.

Last evening, I wanted to go back to minecraft only to find that the game asked me to log in... but with another mail that wasn't mine. As the launcher doesn't let me enter my own mail (don't know why), I decided to enter it via my microsoft account on the official minecraft website. However, I was choked to realise that my account didn't exist anymore. So I made another one with the same email and it tells me that I do not possess minecraft and I have to buy it ! The thing is, I bought the game in 2019 and I don't understand how it can tell me that.

How do I get my minecraft account back so I can play the game ?

Answer 1

Unfortunately, knowing the hacker's email address will not help. There is nothing that can be done to recover the account once the hacker has successfully replaced the security information.

Moving forward, please check this link for more information on how to secure your account and to prevent hacking incidents: https://support.microsoft.com/accounts-billing/manage/how-to-help-keep-your-microsoft-account-secure

You may try reaching out to Microsoft Support as they can possibly "Suspend" the account permanently once they have confirmed that the account can no longer be recovered in order to prevent the hacker from using it:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Microsoft 365 sign-in problem" > Click "Get Help" > Scroll down and select the option "Sign in to contact Support" > Microsoft 365 and Office > Billing and Account Profile Questions > Confirm > then select "Chat with a support agent in your web browser"

Best regards,

Darhyl

Answer 2

Hey there. Nice to meet you.

Based on your description, the hacker was able to remove the account's primary email address/security info and replace it with their own email address, which is why you received an error that your account doesn't exists when signing in.

Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and your purchased licenses. Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl