Hi Joyanta Borah,
To help us understand the issue, could you please provide some additional details?
- What exactly happens when you try to use your Microsoft account?
- Are you unable to sign in, or does the sign-in fail with an error message?
- What Microsoft service are you trying to access (Windows, Outlook.com, Microsoft 365, OneDrive, Xbox, etc.)?
- Do you see any error code or specific message on the screen?
- Have you recently changed your password or security information?
Please share as much information as possible, including any error messages you receive. This will help us provide more accurate troubleshooting steps.