I want to confirm more information with you:
What does the link point to?
Does the link point to content on the same site?
Make sure users have at least read permission to the content that the link points to.
If the user does have the correct permissions, please remove and re-grant it to compare the results.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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