product key help

Question

I have a product key that is for a work computer. A previous employee has already redeemed it using her work email. Because she has already redeemed it, we are unable to under a new account. She is no longer employed at the company, and we are unsure of what to do from here to avoid purchasing a new product key. Can someone please assist?

Answer 1

Hi,

I wish I had a better answer, but Unfortunately, once an Office/Microsoft 365 product key has been redeemed, it becomes associated with the Microsoft account used during redemption. The key cannot normally be redeemed again or transferred to another Microsoft account.

The ideal next step is to contact Microsoft Support and provide the original product key and proof of purchase/business ownership, which may result in a license replacement.

Please contact Microsoft Support for further assistance.

 

Exact steps to reach support:

• Please go to the https://support.microsoft.com/en-us/home/contact page.
• Click Microsoft Office / Windows depending on the issue.
• Click Get Home Support.
• Type "Billing" and press Enter.
• Please click on the "Contact support" button at the bottom.
• Select the Category for support based on your requirements.

 

 I hope this information helps. If you have any more questions, don't hesitate to reach out.