microsoft rewards

Question

Microsoft rewards I recently used point to get an amazon gift card and have not received a conformation email. the points were taken. and no conformation on Microsoft or Amazon.

Answer 1

Hi Greg Poulos,

I can understand how concerning it is to spend your Rewards points but not receiving any confirmation on your gift card on both Amazon and Microsoft. Just wondering, have you checked in Order History like instructed in the AI answer below yet? If it wasn't as helpful, I think the most direct path in this situation would be to contact the Microsoft Rewards Support team.

1. Visit https://rewards.bing.com/support (and sign in to your account if you haven't)
2. Describe your issue clearly in the form, including as much details as possible:
   1. The redemption details.
   2. Your Rewards order number.
3. Submit the request and wait for the team to reach out
4. Remember to check all of your email inboxes (including Spam, Junk, ...)
5. Take screenshots, video, or other proofs on the issue for further discussion if needed.

I know this is not the direct escalation you're hoping for, but your request requires access to your personal and private account's information. Microsoft Q&A is just a user-to-user support forum, and contributors here do not have the ability to review your redemption (if available). The Support team is the only one who can access the back-end system, verify the record, investigate the cause and determine whether the issue can be resolved.

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Answer 2

If the points were deducted but no confirmation email arrived, check the reward directly in Microsoft Rewards order history first:

1. Sign in to the Rewards page.
2. Go to Redeem > Order history.
3. Find the Amazon gift card order and check Status.
4. If the order is completed, use Order Details, View detail, Get code, or Resend if available to retrieve the gift card code or resend the email.
5. Also check the inbox and spam/junk folders for the primary email address on the Microsoft account.

If the order still shows Processing or In progress and no code is available, contact Microsoft Rewards Support. Community support cannot verify or resend rewards.

Common reasons an order may be delayed or cancelled include:

• redeeming in a different region than the one used to sign up
• redeeming in multiple regions
• using a VPN
• using a VoIP phone number instead of a mobile or landline number
• the reward being out of stock or unavailable

If the reward is completed but the code is invalid, verify the correct code or redemption link from Order Details. For a non-Microsoft branded gift card, contact Microsoft Rewards Customer Support.

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