Microsoft Office Subscription

Question

Hello!

I purchased a lifetime subscription to Microsoft office but it now it says it has expired and it is asking me to purchase Microsoft 365. I don't want to since my subscription to Microsoft Office is lifetime. Can you help me with this?

Thanks!

Answer 1

1

Open Word.

Go to File - Account.

Click the 'Switch Licence' button.

Are you able to use that process to switch to your permanent Office licence?

2

If not, log into your Microsoft account on this link, is your Office licence listed correctly there.

https://account.microsoft.com/services/

Answer 2

A Microsoft 365 subscription is not a lifetime product. Microsoft 365 is always a subscription, and if Office is showing expired or asking to purchase Microsoft 365, the first step is to confirm what was actually purchased.

1. Sign in to the Services & subscriptions page using the Microsoft account used for the purchase.
2. Check whether the product appears there:
   • If Microsoft 365 appears, review its status. If it is expired, it must be renewed to continue using the subscription version.
   • If no Microsoft 365 subscription appears, the purchase may have been a one-time purchase of Office instead of Microsoft 365.
3. If a one-time purchase was bought and Microsoft 365 prompts are appearing, open Word, Excel, or PowerPoint and switch the license to the one-time purchase license.
4. If the product was bought from a third party such as Apple, Google, or a retailer, billing and subscription management must be handled through that provider directly.
5. If the subscription notice still appears after renewing or buying, and the purchase was a physical box or card, the product key may still need to be entered before the subscription starts.

If the current goal is to stop using Microsoft 365 and use a non-subscription Office license instead, the documented path is:

1. Go to Subscriptions and turn off recurring billing.
2. After the subscription expires, buy a one-time purchase of Office.
3. Open an Office app and switch the license to begin using the one-time purchase.

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• Switch between Microsoft 365 subscriptions
• Manage my Microsoft 365 subscription
• A subscription notice appears when I open a Microsoft 365 application