MICROSOFT REDEEM BUG

Question

MICROSOFT REDEEM BUG

Laa fy 0

YO MY ROBUX REDEEM WHATEVER I DO IT TELLS ME TO INSTALL THE BING APP AND AFTER I INSTALLED IT ,I WENT TO REDEEM IT BUT IT TELLS ME TO SWITCH ACOOUNT AND RE SCAN OVER AND OVER. I SAID WHATEVER I DO I TRIED EVERYTHING

shabnam shahzadi 0 Reputation points

2026-08-24T16:05:16.54+00:00

SAME ISSUE IT SAYS VERIFY FAILED
Clary-N 15,095 Reputation points Microsoft External Staff Moderator

2026-08-25T07:11:53.8433333+00:00

Hi,

I understand how frustrating that must be, especially when you're seeing the same "Verify Failed" message.

Since the issue is continuing, I recommend following the previous guidance and contacting the Microsoft Rewards Support team for further assistance. They can review account-specific verification issues that cannot be investigated through the community forum.

I hope they're able to help resolve this for you soon.
Raiden Pereira 0 Reputation points

2026-08-27T10:34:19.3933333+00:00

For me is that when I scan the damn QR it doesn't show the "Please put in the code shown on your laptop to verify" and instead it dumps me on the rewards homepage for some reason and I can't ever redeem plus both of my accounts are literally signed in and verified with passwords and yet I still can't redeem, even on my phone, Microsoft please fix this bug, I beg.

2 answers

Your answer

shabnam shahzadi 0 Reputation points

2026-08-24T16:05:16.54+00:00

SAME ISSUE IT SAYS VERIFY FAILED
Clary-N 15,095 Reputation points Microsoft External Staff Moderator

2026-08-25T07:11:53.8433333+00:00

Hi,

I understand how frustrating that must be, especially when you're seeing the same "Verify Failed" message.

Since the issue is continuing, I recommend following the previous guidance and contacting the Microsoft Rewards Support team for further assistance. They can review account-specific verification issues that cannot be investigated through the community forum.

I hope they're able to help resolve this for you soon.
Raiden Pereira 0 Reputation points

2026-08-27T10:34:19.3933333+00:00

For me is that when I scan the damn QR it doesn't show the "Please put in the code shown on your laptop to verify" and instead it dumps me on the rewards homepage for some reason and I can't ever redeem plus both of my accounts are literally signed in and verified with passwords and yet I still can't redeem, even on my phone, Microsoft please fix this bug, I beg.

Answer 1

Hi Laa fy,

I’m sorry to hear you're still experiencing this issue. If you haven't already, please review the AI Answer guidance above and see if any of those suggestions help resolve the redemption loop.

Kindly note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not permitted to access Microsoft back-end systems or directly intervene in product features. Our role is limited to providing technical guidance based on the information available to us.

If the issue continues after that, I recommend contacting Microsoft Rewards Support directly, as they have access to the account verification and redemption records needed to investigate redemption and verification issues that aren't accessible to community members or moderators. You can contact them through the Microsoft Rewards Support form.

I hope this points you in the right direction and I wish you the best in getting this resolved.

Kind regards.

Answer 2

For Microsoft Rewards redemption, the QR code verification flow only works when all of these are true:

The reward is being redeemed on the Microsoft Rewards website in a web browser on a PC or mobile device.
The reward is not set up for Auto-redeem.
Verify with the Bing app is selected when prompted.

The QR code option does not appear when redeeming inside the Bing app itself. The supported flow is:

Sign in to the Microsoft Rewards website and choose the reward.
When prompted, select Verify with the Bing app.
Scan the QR code with the mobile device.
Enter the 6-digit verification code.
Return to the original redemption screen to finish redemption.

Since the Bing app keeps asking to switch accounts and rescan, use these supported troubleshooting steps:

Make sure the browser and operating system are fully up to date.
Clear the browser cache and cookies.
Temporarily turn off any VPN, proxy, or third-party security software.
Try a different browser, device, or network.
If redeeming through an app, try redeeming on the web instead.

If the issue continues after that, contact Microsoft Rewards Support through the support form. For Rewards order and redemption failures, that is the correct path for investigation.

References: