Microsoft Authenticator requires a code when I register a new account

Alsson 0 Reputation points
2026-08-22T11:10:59.16+00:00

I have recently changed mobile phones, and did not activate MS Authenticator on new phone before deleting from old phone (and don't have access to old phone anymore). Now I want to add an account to MS Authenticator on new phone, but it continually asks for a code from the Authenticator, and alternative methods give the following error: "Sorry, we're having trouble verifying your account. Please try again."

Microsoft Security | Microsoft Authenticator
0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.