Billing Support Issue

Question

Hi all,

I have an unknown monthly Billing Subscription from Microsoft. It debits my bank account each month and provides an invoice number tied the debit amount. I cannot view the invoice, but I can provide the invoice number and my bank account details if contacted by Microsoft support. I do not know the Microsoft account that it is tied to or the service or software that it is charging for. All Microsoft accounts that are currently used do not bill for that amount. All I know is the invoice number that is provided and the amount that it withdraws from my account. Do you have any ideas on how to contact Microsoft billing support with only the invoice number or to somehow block the transaction? Cancelling the bank account and creating a new bank account is not an option.

Thanks,

Answer 1

Please note that Microsoft Q&A is a user-to-user forum. We do not have access to accounts or billing systems. Please use the instructions in the following article to investigate a billing charge from Microsoft:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Note: If you cannot find the charge under your primary Microsoft account, it may be associated with a different Microsoft account. Try to recall any other Microsoft accounts you may have used in the past and check those as well. Also, ask any family members who may have used your payment card in the past, as the charge could be associated with their Microsoft account. You can use the instructions in the article above to help investigate the charge.

Then follow the instructions here to cancel your subscription and request a possible refund:

https://support.microsoft.com/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription.

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If it doesn’t work or you need further assistance, for your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent or request a call back.