outlook.com issues

Diana Montgomery 0 Reputation points
2026-08-24T11:16:59.5533333+00:00

my microsoft account showing my talktalk address as the primary alias. Since the recent update outlook.com opens an empty mailbox showing outlook BBA24D02CA99A4F8 no folders or messages appear, The BBA24 address is not listed as an alias on my account. I spent all day yesterday with co pilot trying to resolve this issue their reference is 7107674260 please advise

Outlook | Windows | Classic Outlook for Windows | For home
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  1. SD - IA 177.7K Reputation points Independent Advisor
    2026-08-24T13:08:33.11+00:00

    Hi,

    First things first, this is a user support forum, so there might be delays in response. Rest assured I will help you to the best of my capacity.

    The Outlook temporary address starting with BA***** is attached when you have a 3rd party domain name, which is talktalk in your case.

    If you go to https://account.live.com/names/manage page, are you able to add an alias?

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  2. Diana Montgomery 0 Reputation points
    2026-08-24T11:38:07.2+00:00

    I need to talk with someone

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  3. Diana Montgomery 0 Reputation points
    2026-08-24T11:37:08.1233333+00:00

    please resolve this issue

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  4. Diana Montgomery 0 Reputation points
    2026-08-24T11:24:53.27+00:00

    please change it back to prior to the update

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  5. Diana Montgomery 0 Reputation points
    2026-08-24T11:23:07.26+00:00

    I dont' want outlook as an alias I only want talktalk why has it been changed?

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