Cannot share documents - due to double billing error

Question

I have paid my Microsoft365 bill and my PowerPoint and Word Document products are not allowing me to share documents.

Fix it! I DO NOT OWE YOU MONEY!

Answer 1

Hi, marcia chambers

This usually happens when the Office apps have not refreshed the subscription status, or they are signed in with a different Microsoft account. The duplicate charge is a separate billing issue and normally does not prevent sharing if the correct subscription shows as active.

Here are some suggestions you can try:

Sign in to Services & subscriptions using the Microsoft account used to make the payment. Confirm that Microsoft 365 shows Active, and check whether two separate subscriptions are listed.

Open Word or PowerPoint, select File > Account, and confirm that the signed-in email matches the account showing the active subscription. Sign out of all accounts, close the apps, reopen them, and sign in again with the correct account.

Save the document to OneDrive, then try sharing it from https://onedrive.live.com/ using Share > Copy link.

If you were charged twice, use Microsoft Support while signed in to the charged account. If the subscription was purchased through Apple, Google Play, Amazon, or another retailer, the duplicate charge must be handled by that provider.

Thank you for your patience in reading, I hope this information has been helpful to you. 

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