error message on sign

Question

when i log on with microsoft edge i immediately a this site is locked

how can i get rid of this

Answer 1

Hi, @Dorothy Weber

What you’re seeing is a scam pop-up, not a real Microsoft message. Microsoft does not lock your computer and ask you to call a phone number.

Do not call the number shown on the screen.

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If you haven't tried anything yet please start by:

Closing browser affected by scam pop-up:

• Press Ctrl + Shift + Esc to open Task Manager.
• Look for your browser (Edge, Chrome, etc.).
• Click it, then choose End Task.

If that doesn’t work:

• Press and hold the Power button for about 10 seconds to force shut down.
• Turn the PC back on after 30 seconds.

After restarting:

• Open your browser.
• If it asks to restore previous tabs, choose No.
• Clear your browser history and cache.

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Run a full antivirus scan on your computer using Windows Security and any third-party antivirus software you have.

Run a full deep scan using a trusted security tool:

• Download and run Microsoft Safety Scanner here: https://learn.microsoft.com/defender-endpoint/safety-scanner-download
• After running the scan, please restart your PC and monitor whether the issue continues.

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Thanks!

Answer 2

If the message appears immediately in Edge and says the site or system is locked, that is commonly a scam page trapped in the browser, not Windows actually being locked.

Try this:

1. Press Ctrl+Shift+Esc to open Task Manager.
2. Find Microsoft Edge in the process list.
3. Right-click it and select End task.
4. Open Edge again.
5. If Edge offers to Restore tabs, do not restore the previous session, or the page can reopen.

If Edge still has sign-in problems after that, work through these checks:

1. Clear cached sign-in data:
   • Open edge://settings/privacy
   • Under Clear browsing data, select Choose what to clear
   • Select Cookies and other site data and Cached images and files
   • Set Time range to All time
   • Select Clear now
   • Restart Edge
2. Check for conflicting Edge profiles:
   • Open edge://settings/profiles
   • If multiple profiles are listed, sign out of the problematic one
   • Sign in again
   • If the issue continues, remove the problematic profile and create a new one
   Caution: Removing a profile deletes local browsing data for that profile, including favorites, history, and passwords that are not synced.
3. Clear stored Windows credentials:
   • Open Credential Manager from Control Panel
   • Under Windows Credentials and Generic Credentials, remove entries related to MicrosoftAccount or login.microsoftonline.com
   • Restart Edge and try signing in again
4. Update Edge:
   • Open edge://settings/help
   • Let Edge check for and install updates
   • Restart Edge
5. If this is a work or school account and Edge shows compliance or sign-in policy messages:
   • Open edge://policy
   • Check the BrowserSignin policy
   • If it is set to 0, browser sign-in is disabled and the organization administrator must change it
   • If the message says Try signing in another way, select Switch Microsoft Edge profiles and sign in to Edge with the work or school account

If the account itself is locked, use the Microsoft sign-in helper or Contact Microsoft Support.

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