Wrong payment

Question

Hi, It was taken from my account money to Microsoft and I don't know what is for. Pls help me solve it. My email is ******@gmail.com.

Answer 1

1

If you are sure no-one else has access to your bank details, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

2

If you are still unable to resolve that payment problem, this forum is just a user to user forum, for account security and to protect users no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

Hej, I can't see any billing on my account.