Hi. I'm David, and I'm happy to help you.
To be able to assist you better, could you please confirm whether you are using a laptop or a desktop PC?
If it's a laptop, please collect your system information using the DxDiag tool and share it.
- Open the Start Menu, type
DxDiag, and select it from the list of results;
Share the information via screenshots, I need the information in the "System" and "Display" tabs.
Use the shortcut "Windows + Shift + S" to use the screenshot tool.
Looking forward to your reply.