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Keith Kaser 0 Reputation points
2026-08-28T22:16:19.5233333+00:00

Case # Moderator note: PII removed I was supposed to have a support tech call me today 4 hours ago, and NEVER did!

I need this confirmed "Server-Side" problem fixed NOW!

Microsoft Edge | Other | Windows 11

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  1. Emma1-N 11,105 Reputation points Microsoft External Staff Moderator
    2026-08-29T04:09:29.4633333+00:00

    Hello Keith Kaser,

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  

    You have already received a ticket number for this issue. Please reach out to Microsoft Support again and provide the existing ticket number when you join the conversation.

    Once you share the ticket number, the support agent will be able to review the previous case history, including the details you have already provided and the troubleshooting steps that have already been performed.

    This means you should not need to explain the issue again from the beginning, as the support team can reference the existing case information and continue assisting you from where the previous interaction left off.

    Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

    Thank you for your understanding.

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