daughters password reset

Question

I created an email address for my 6 year old daughter. There is very low activity on the account and Microsoft keep asking lots of questions to verify the account but we dont have much information. Its very frustrating. Can you help resetting the password. I cannot talk to anyone its terrible customer service.

Answer 1

For a child Microsoft account, password reset still has to go through the normal Microsoft account recovery process.

1. On the Microsoft account sign-in page, select Forgot password?
2. Enter the account username and select Next.
3. Choose a verification method and select Next.
4. Enter the verification code that was sent.
5. Type a new password and select Next.

If the account has very little activity and the verification options are limited, use the Sign-in Helper first. If that does not work, use the Microsoft account recovery form.

Important limits:

• If two-step verification is turned on and there is no access to any alternate verification methods, support cannot help reset the account.
• Microsoft support agents are not allowed to send password reset links or access and change account details.
• If the recovery form is used, Microsoft reviews the answers and responds within 24 hours.
• If the account is not verified, the recovery form can be retried up to two times per day.

For the recovery form:

• Use a working email address that can receive updates about the recovery request.
• Fill in as much accurate account information as possible.
• If the account is verified, instructions to sign back in are sent to that working email.

If the password is actually known and only needs to be changed, go to https://account.microsoft.com/security and select Change password.

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• Reset a forgotten Microsoft account password
• Help with the Microsoft account recovery form
• Reset a forgotten Microsoft account password
• Help with the Microsoft account recovery form