A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Remove Sign-In Notification Security
I have a personal Microsoft account with two-factor authentication enabled.
My current security methods are:
- Password
- Backup/recovery email address
- Authentication app (Aegis)
- Microsoft Authenticator notifications
I recently moved from Microsoft Authenticator to Aegis, which I use for TOTP codes. Which is functioning correctly.
I have removed SMS as a verification method because I don't consider SMS secure.
I have completely removed my Microsoft account from Microsoft Authenticator, and removed Microsoft Authenticator from my phone.
I no longer want the Sign-In Notifications authentication method associated with my account.
However, when I go to my Microsoft account security settings and attempt to remove Sign-In Notifications, I receive this error:
I already have a backup/recovery email address configured and verified ("Up to date") on the account.
I contacted Microsoft Support and was told that I need to add a SECOND backup email address before I can remove Sign-In Notifications.
I am not attempting to remove my only recovery method. I already have a verified recovery email and a functioning authentication app (Aegis) providing TOTP codes.
I told support that the instruction to create and add a second backup email address is ridiculous, which they agreed with.
At the time, in frustration, I accepted that it was too much work and too difficult to handle and have left it enabled. But in hindsight, I think this compromises the security of my account.
Any clarification or escalation to the appropriate Microsoft account-security team would be appreciated.