2k27 refund

Question

I recently bought 2k27 and played it for a little bit. Realized I didn’t really want the game anymore because it cost me 100$ and there was different games I could get with that money that I would enjoy more. So I requested a refund, it got denied. I was wondering if there was any way I could get my money back or just talk to a live agent. The ai chat bot keeps giving me the same answer.

Answer 1

Please note that this is a user-to-user support forum. Moderators and contributors cannot access accounts or Microsoft’s back-end systems. We can only provide technical guidance on reported incidents, requests and ideas 

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Hi @Cooper Morgan

I’m sorry your refund request was denied. Digital-game refunds are generally reviewed based on factors such as the purchase date and playtime, and not every request is approved.

If you bought the game from Microsoft or Xbox, you could check the request status and any available options through Xbox refund support. You may also try contacting a support agent through Microsoft Support. Sign in, describe the issue, select Get Help, and look for Contact Support if it appears.

Support may review the purchase and explain the denial, but there is no guarantee that the decision can be reversed. If the game was purchased from PlayStation, Steam, or another retailer, you will need to contact that seller instead because its refund policy applies.

Thank you for your understanding and time