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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 32%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBJ%3C/text%3E%3C/svg%3E)
I am using the recommended "Sign up and sign in" userflow in Azure B2C.
When a user signs up and fills in all the form fields, but forgets to click the "send verification code" button, the error message "A required field is missing. Please fill out all required fields and try again." appears, while the verification code input field is still hidden.
That is highly confusing for the user, because all visible input fields are filled in and at this point he does not know what the reason for the error message is.
We've had so many confused users mentioning that this was a stumble stone for them in their UX.
Could you either make the verification code appear automatically if there is an error or make it visible from the beginning?
See screenshot here:
@Baeuerle, Joerg
Thank you for your detailed post!
Since I wasn't able to reproduce your issue using the Sign up and sign in (Recommended) user flow within Azure B2C. We'd like to take a closer look into your environment so we can get this issue resolved. Can you please email me with the info from my private comment, I'll go ahead and enable a one-time free technical support request for your subscription so you can work with our support engineers to get this issue resolved.
If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.
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@Baeuerle, Joerg
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?
@JamesTran-MSFT
Sorry, I didn't notice your answer earlier. No, I was not able to resolve the issue. You mentioned a "private comment". Where would I find that?
Concerning your video/gif:
When I click "send verification code" like in your video, everything works fine. The problem is that quite a few customers miss to click the "send verification code" and jump straight to filling in the form's input fields. Thus, the verification code input field is still hidden. When they then press the "create" button, said error message appears while the "verification code" input field is still hidden.
So to reproduce the issue, the order of action has to be:
There are three (alternative) possible solutions to this:
Let me know if and how I can provide more information.
Thanks again for looking into this.
@Baeuerle, Joerg
Thank you for following up on this!
The steps you mentioned in order to reproduce your issue was what I performed within my GIF. I filled in all the fields, but wasn't able to click create since the button is greyed out.
However, since I wasn't able to reproduce your issue, I'll send you a private comment in order to enable your subscription for a one-time free technical support request so you can work closer with our support team to get this issue resolved.
If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.
@JamesTran-MSFT
Thank you for your help. Unfortunately I cannot see any private comment from you right now.