Microsoft for Startups verification failed — Program Support option missing

Question

Hello Microsoft team,

I owned a Canadian startup. I recently completed the startup verification process in the new Microsoft for Startups Preview experience in Azure Portal, but the verification failed with the message:

“We couldn’t verify your startup.”

No reason was provided for the verification failure.

I am trying to contact Microsoft for Startups Program Support to understand the specific reason for the failed verification. However, the documented “Your Microsoft Team” / “Get program support” option is not available anywhere in my Microsoft for Startups page.

I also tried Azure Help + Support → Create a support request, but the flow only provides generic self-help and billing/subscription content and does not allow me to create a Microsoft for Startups verification support case.

Could a Microsoft moderator please escalate this case to the Microsoft for Startups Program Support / Verification team and help me understand the specific reason why the startup verification failed?

I can provide my Azure subscription information, startup account details, verification screenshot, and company registration documents privately if required.

Thank you.

Answer 1

Hi Yun Shui Dao,

Since the verification has already failed and the “Get program support” option is missing, this is not something that can be corrected through a normal Azure billing or technical support request.

Microsoft’s current Startups guidance says program-related issues, including application status and verification, should go through Microsoft for Startups Program Support. If that support entry is not appearing in the new portal experience, I would wait for a Microsoft Q&A moderator to review the post and help route the issue to the appropriate Startups team.

Keep the verification screenshot, startup/account details and company registration documents ready, but please do not post subscription IDs or other private information publicly.

Thank you, and feel free to respond back for more assistance.