Outlook 365 problems

Question

Outlook (365) will not load even in safe mode. I want to back up the .pst file . Can only find Archive.pst on my PC. Were is the other one?

Peter

Answer 1

Hi Peter,

If Outlook is using a Microsoft 365, Outlook.com, or Exchange account, you may not have another .pst file. Those accounts normally use an .ost file, with the mailbox itself stored on the mail server.

Check C:\Users\<your username>\AppData\Local\Microsoft\Outlook for .ost files. Personal .pst files are commonly under Documents\Outlook Files, which is likely where your Archive.pst is located.

If you use a POP account, there should normally be a .pst, so search Windows for *.pst before making any changes to the Outlook profile.

Thank you, and feel free to respond back for more assistance.