Cardholders name is incorrect

Question

I tried to access the free account but while signing up it's showing me that the cardholder's name is incorrect even though it is correct . I tried it several times and with different cards too but it still showed me the same error. i checked everywhere how to overcome this but couldnt find anything. So please help me find a solution.

Answer 1

@Rohit Raj Sorry for the inconvenience caused!

Please retry the steps using a different browser or if possible a different machine. For Edge browser there are some settings that needs to be enabled. Reference doc - https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/troubleshoot-azure-sign-up#progress-bar-hangs-in-identity-verification-by-card-section

Also check these links:

My credit card doesn’t go through when I try to sign up for Azure

Troubleshoot a declined card at Azure sign-up

A similar issue discussed here - https://answers.microsoft.com/en-us/windows/forum/all/error-check-the-info-you-entered-it-doesnt-match/61afc57c-6d83-4c29-b600-2cb7d79921a9 might help resolve your issue.

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