Billing Question

Question

Got billed for office 365 and have no record of it in my microsoft account.

Answer 1

Hi, @Tiffany Titlow

This forum is public, no one from here has access to your Microsoft account.

Please sign in to your Microsoft account and review these pages:

• Services & subscriptions: https://account.microsoft.com/services see if there’s any active or new subscription

If there's nothing listed there, check order history:

• Please sign in to your Microsoft account’s billing page at https://account.microsoft.com/billing/orders
• Adjust the date range to include the purchase date.
• Then click “Show details” under each order to see what the charge is for.
• If it doesn’t look familiar, click “Order help” and then select “How to investigate a billing charge.” Follow the prompts to investigate the billing charges and find out more about them.

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If you don’t see anything unusual, to help narrow down the issue:

1. How did you get notified about the charge? (bank alert, email, etc.)
2. What exactly does the charge description say in your statement?
3. Do you have another Microsoft account (work, old email, family member) where your card might be added?

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Click "Add comment" to let me know.

Thanks!