I cannot pay my subscription

Question

I am now in Hong Kong but I want to renew my subscription to Microsoft 365 with my US credit cards, I tried many times and I fail

Answer 1

Hi, @Kathy Chan

Microsoft 365 subscription is tied to the country and currency where it was originally purchased. Because of that, the system won’t let you extend the subscription or set up auto-billing using a payment method from your new country.

What you can do instead is cancel your current subscription and wait for it to expire (or you can cancel it early if possible). Once it’s fully expired, you can purchase a new Microsoft 365 subscription using your correct country and billing information.

1. "Cancel a Microsoft 365 subscription" https://support.microsoft.com/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b
2. "Change your country or region in Microsoft Store: Microsoft account" https://support.microsoft.com/account-billing/change-your-country-or-region-in-microsoft-store-5895e006-34f4-10f7-16b1-999e40adb048#windowsversion=microsoft_account
3. "Update a Microsoft account payment method" https://support.microsoft.com/account-billing/update-a-microsoft-account-payment-method-2ca44141-c10d-a693-7ea6-3a22f5213283

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Thanks!

Answer 2

Is there a telephone number I can call to?