One Note viewing issues

Ken Rebers 0 Reputation points
2026-09-02T20:57:04.0333333+00:00

When I try to open notes on my android phone I get this message

Cannot Open Page

This page may have been moved, deleted, or you may have insufficient permissions to access it. Would you like to remove this preview card from Home?

What do I do?

Microsoft 365 and Office | OneNote | Other | Android
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  1. Norah-L 9,740 Reputation points Microsoft External Staff Moderator
    2026-09-03T07:32:20.7766667+00:00

    Hello Ken Rebers,

    I understand that when you try to open your notes in OneNote on your Android phone, a “Cannot Open Page” message appears, suggesting that the page may have been moved, deleted, or is no longer accessible.

    To help narrow this down, could you please confirm:

    1. Are you using a personal Microsoft account or a work/school account in OneNote?
    2. Does this affect all notes or only certain preview cards on the OneNote Home page?
    3. Can you open the affected notes in OneNote for the web using the same Microsoft account?
    4. Are these notes stored in your own notebook, or in a notebook shared by someone else, OneDrive, or SharePoint?

    For now, please do not remove the preview card until you confirm whether the original page is still available in the notebook or OneNote for the web.

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  2. Ken Rebers 0 Reputation points
    2026-09-02T21:04:31.4966667+00:00

    It appears someone deleted all my OneNote pages. Are they backup anywear, on my phone or cloud?

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