Accessing account

Question

I am due to be billed for an existing subscription on September 20, 2026, but when I log in you are telling me I do not have a 365 subscription. However, you are sending me billing notices. Help me fix this, please.

Answer 1

1

Log into any Microsoft account you may have on this link, do you find an active Microsoft 365 subscription?

https://account.microsoft.com/services/

2

If not. using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

2

If you are still unable to resolve that payment problem, this forum is just a user to user forum, for account security no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option