question

KarenFiddler-6766 avatar image
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KarenFiddler-6766 asked Crystal-MSFT commented

Can't activate Company Portal on new Samsung s21 Ultra phone

I bought a brand new Samsung Galaxy S21 Ultra phone. Trying to activate the Company Portal (intune) and I get an error message about the password needing at least 4 digits. Mine has 8 digits and none of the numbers are in any kind of order or pattern.

IT says "don't know" and I can't get past this message, so no Outlook, no Teams, etc.

mem-intune-general
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1 Answer

Crystal-MSFT avatar image
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Crystal-MSFT answered Crystal-MSFT commented

@KarenFiddler-6766,Thanks for posting in Q&A.

We have a know issue recently that Android 11 work profile device or device administrator enrolled devices are failing compliance due to password policy enforcement change. The root cause is that a recent update to the Company Portal which is required due to Google's move to use API 30 made policy enforcement changes to our password authentication service which contained a code regression,
142741-image.png

To clarify our issue, I would like to collect some information:
1.Could you let us know which Android version it is? Is it Android 11?
2.For the description about "activate the Company Portal (intune)", could you confirm if we are enrolling the device into Intune? Which enrollment method we use? Is it Android device administration or Personally owned work profile?

If there's anything unclear, feel free to let us know.


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Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@KarenFiddler-6766, How's everything going? Could you collect the above information to go further? if there's any update, feel free to let us know.

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