email problem

Question

I cannot receive emails in outlook and this is the 3rd day in a row. we are able to send emails

Answer 1

Hi, @Robert Schumert

Since you can send emails but cannot receive them, please first check Outlook on the web at https://outlook.live.com/mail and see if new emails arrive there.

Also check your Junk Email folder and make sure your mailbox storage is not full.

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To help narrow down the issue:

1. Where are you checking your email now: Outlook on Windows, Mac, phone, or Outlook on the web?
2. Did anything change recently before this started, such as an Outlook update, password change, account settings change, or adding/removing an email account?
3. When someone sends you an email, do they receive any bounce-back or error message?

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Click "Add comment" to let me know.

Thanks!