Issue in Teams Draft Chat

Question

Dear Microsoft Support Team,

We are experiencing an issue with unsent messages in Microsoft Teams.

While composing a message, the unfinished message may disappear after only a few minutes if the user pauses, switches to another screen, or temporarily navigates away from the chat. When the user returns, the message is no longer available as a draft.

This is particularly inconvenient because messages to managers often contain detailed information and must be reviewed carefully before being sent. Pausing or switching screens to verify information is a normal part of the process.

Please advise whether Teams has an automatic draft-saving feature and whether there are any settings or policies that can prevent unfinished messages from being lost.

Thank you for your support.

Answer 1

Dear ITDP,

To ensure I understand your request correctly and to support you as effectively as possible, I need more specific information from you:

Are you using the Teams desktop app, Teams on the web, or the mobile app?

What operating system and Teams version are you using?

Does this affect one user or multiple users?

Does the draft disappear in one-to-one chats, group chats, channel posts, or all locations?

Approximately how long does the message remain unsent before it disappears?

Can you reproduce the issue consistently, and what exact actions cause the draft to disappear?

Does the same behavior occur when using Teams on the web or another device?

Did the issue start recently, and were there any application, device, or policy changes around that time?

Your provided information will help me assist you more promptly and efficiently.