help me please

mustapha ramdani 0 Reputation points
2026-09-04T11:19:32.11+00:00

hello please help my account hotmail no recieve sms code error removedPII@live.fr

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. GsN5034 - IA 78,515 Reputation points Independent Advisor
    2026-09-04T13:05:25.9933333+00:00

    Hello,

    Check whether your phone is blocking text messages from unknown numbers.

    Go to your mobile messaging settings and review the blocked senders list. If you have added Microsoft’s number to the list, remove it.

    Sometimes, unusual activity on your account may prevent you from receiving a verification code on your phone number. To avoid this, stop requesting codes or repeatedly signing in. Wait 24–48 hours without signing in, then request the verification code again using your phone number.

    Alternatively, try switching from your Wi-Fi network to a mobile hotspot, then request the verification code again. The block may be tied to the specific Wi-Fi network you are using.

    If you are still having issues, try running the verification code troubleshooter from the link below.

    Troubleshoot Microsoft verification code issues

    Note -

    For security reasons, Microsoft has removed the option for adding a phone number as a two-factor authentication method. It is recommended to use a recovery email address or an Authenticator app as a recovery method to verify your identity. To do that, you can sign in to the security settings page of your Microsoft account here.

    Security Settings Page

    • Click 'Add another way to sign in to your account'.
    • Select 'email address' or "use an app".
    • Follow the prompts to complete the setup.
    • So, next time during sign-in, you can use any one of the above methods to confirm your identity instead of relying only on SMS verification.

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  2. Priya V 5 Reputation points
    2026-09-04T11:24:55.8233333+00:00

    Hi, if your Hotmail/Outlook account is not receiving the SMS verification code:

    1. Confirm that the phone number linked to the account is correct and can receive text messages.
    2. Wait a few minutes and try requesting a new code.
    3. Check for any mobile network issues or blocked messages from short-code numbers.
    4. Try the "I don't have access to these" or alternative verification method option, if available.
    5. Use the Microsoft Account Recovery form: https://account.live.com/acsr
    6. If you recently changed your security information, verification methods may be temporarily unavailable.

    If you are still unable to receive the code, contact Microsoft Account Support and provide details of the issue. Do not share your password or verification codes with anyone.

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  3. AI answer

    2026-09-04T11:19:54.4166667+00:00

    If the Hotmail/Live account is not receiving the SMS verification code, use this checklist:

    1. Avoid repeated code requests. Too many requests can trigger a temporary block and Microsoft may stop sending codes for a period of time.
    2. Check whether the phone blocks texts from unknown numbers. If it does, change that setting, then select I don't have a code to request another code.
    3. Make sure the phone number is a mobile number, not a VOIP number. VOIP numbers cannot be used to receive Microsoft verification codes.
    4. Check the phone and messaging app:
      • Make sure the inbox is not full.
      • If the messaging app is malfunctioning, troubleshoot it or clear storage.
      • If SMS service is limited or temporarily unavailable in the region, delivery can fail.
    5. Verify the security info on the account:
      • Sign in to the Security basics page: Sign in
      • Select Update info.
      • Choose a method that works, or choose I don't have any of these to replace the security info.
    6. If another Microsoft email is used as the backup method (@outlook.com, @hotmail.com, @live.com, or @msn.com), open the sign-in flow in one privacy-mode window, then open a second privacy-mode window to sign in to the backup email account and retrieve the code.
    7. If the account is locked or flagged for unusual activity, verification messages may not go through until the issue is resolved.
    8. If no listed phone or email can be accessed, select I don't have any of these during sign-in and follow the prompts to replace the security info.

    If the account is specifically locked and a security code is required, any phone number that can receive text messages can be used for the unlock code; it does not need to already be associated with the account.

    If verification codes still do not arrive, use another verification method if available, or wait until access to the listed phone or email is available. Microsoft support agents cannot send verification codes or change account details.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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