Microsoft 365 Business Basic

Question

I am trying to find a method to cancel a recurring bill for Microsoft 365 Business Basic but cannot find way. I am not recieving nay bills just that the has been taken.

How can I contact somebody to help me with this?

Rg

Kurt

Answer 1

Hello Kurt,

For a Microsoft 365 Business Basic subscription, the first place to check is the Microsoft 365 Admin Center, provided you have billing or admin permissions.

To turn off future charges:

• Sign in to the Microsoft 365 Admin Center.
• Go to "Billing" -> "Your products".
• Select the Microsoft 365 Business Basic subscription.
• Choose "Edit recurring billing".
• Turn Recurring billing Off and save the change.

(Please kindly ask your IT Admin to do it for you)

Important: Turning off recurring billing does not immediately cancel the subscription. The subscription remains active until the end of the current paid term, but it will not renew automatically.

• If you cannot find the subscription in the Admin Center:
• Make sure you are signed in with the correct admin account.
• Check whether the subscription was purchased through a Microsoft partner, reseller, Apple App Store, or Google Play, as cancellations must then be handled through the original provider

Reference: Manage recurring billing in the Microsoft 365 admin center

If you're stuck at any step, please let me know so I can review it again and support you as much as I can.

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Kind regards,

Answer 2

For a Microsoft 365 Business Basic subscription, use the Microsoft 365 admin center if access is available:

1. Go to the Microsoft 365 admin center.
2. If using Simplified view, select Billing.
3. If using Dashboard view, go to Billing > Your products.
4. Select the Business Basic subscription.
5. Choose Edit recurring billing and turn it Off, then select Save.

Important:

• Turning off recurring billing does not cancel the subscription immediately. The subscription stays active until its expiration date.
• If the goal is to stop future charges, this is the setting to check first.
• If a charge was taken after cancellation, one documented reason is cancelling too close to the billing date. Cancellations must be made more than 2 days before the billing date.

If help is needed from support:

• Go to Contact Microsoft Support, enter the problem, select Get Help, and then select Contact Support if more help is needed.

If the subscription does not appear or cannot be managed:

• Confirm the correct account is being used.
• If the subscription was bought through a third-party retailer, Google Play, or Apple App Store, billing and cancellation must be handled with that provider.

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References:

• Manage recurring billing in the Microsoft 365 admin center
• Unable to cancel your Microsoft subscription