ADMIN access

Question

I recently took the position as the Southern District President of the LCMS Administrative Assistant. I am having problems with Microsoft. For instance I received an email with an invoice attached. When I click on the invoice, it says I do not have access. Also, we have a staff member that is having troubles logging in to MS to be able to work in Word. I also need to update the Billing Payment

Answer 1

Hi Rochell,

Based on your description, you're dealing with three separate Microsoft 365 account and permission issues, so I recommend addressing them individually.

1/ Invoice says you do not have access

• First, determine whether the invoice is:
  • A normal attachment: The file is actually attached to the email, usually as a PDF.
  • A shared link: Clicking it opens OneDrive, SharePoint, or another website.
• If it opens a Microsoft sign-in page, select "Use another account" and sign in with the exact email address to which the invoice was sent. Access is commonly denied when the browser automatically signs in with a personal Microsoft account or a different organizational account.
• If access is still denied with the correct account, then you need to contact the sender to verify whether you hare granted required permission to access it

2/ Staff member cannot sign in to use Word

• For the best possible assistance, please ask that staff member to share the full wording of the error message shows up when he/she tries to sign in.
• In the meantime, you can check the user license as an administrator:
  • Sign into Microsoft 365 Admin Center > go to Users > Active users.
  • Select the staff member > open Licenses and apps.
  • Confirm that an appropriate Microsoft 365 license is assigned
  • Expand the Apps dropdown and ensure Microsoft 365 Apps is enabled

3/ Update the billing payment

To update billing payment, you need to have an appropriate billing role, such as Billing Administrator, Billing Account Owner/Contributor, or Billing Profile Owner/Contributor, depending on the organization’s billing account type:

• Sign in at Microsoft 365 Admin Center with an account that has billing permissions.
• Go to Billing > Bills & payments > Payment methods > Add a payment method.
• Enter the new card and billing information > Save it.
• Use Replace to associate the new payment method with the applicable subscription or billing profile.

Note: If only the expiration date or billing address changed, you might be able to edit the existing card. If the card number changed, add it as a new payment method and then replace the old one.

For reference: Manage payment methods for Microsoft business accounts

Hope this information would be useful. Should you have any further questions or need additional assistance, please feel free to share them in the comment below. I'm very happy to help.