Linked authenticator app not connected

Question

Rockstar Games relies on a linked account with my microsoft authenticator app, but my microsoft account authenticator is not sending me a code, and the one-time password code does not work to get access to my account information with them. Emailing their support team did not help as they directed me to email my authenticator support team to reaffirm the link between the app and their system. I can not find any trace of what account was used for the link and can not get their website to provide me with any information on my authenticator link, other then the fact it is linked. Is there any way to find that linked account and reload it so I can gain access again? Or at least get a code I can use to unlink the account?

Answer 1

If the Microsoft Authenticator prompt is not arriving, the supported recovery path is to try the available sign-in alternatives first, then update or replace the security method.

1. Check whether the prompt is going to an older phone.
   • If Authenticator was last used on a previous device, the push notification may be sent there instead of the current phone.
   • If the old phone is still available, open Authenticator on that device and approve the sign-in.
2. Try another verification method on the sign-in screen.
   • Use options such as a different verification method, SMS, or email if they are offered.
   • If access to some security info still exists, sign in to the Advanced security options page, add a new way to sign in or verify, confirm it with a code, and then remove the old method.
   • Do not change all security info at once, because that can restrict the account for 30 days.
3. If Authenticator is installed but not completing sign-in, check the app state.
   • Make sure the app is unlocked.
   • Make sure notifications are enabled and not silent.
   • Update Microsoft Authenticator to the latest version.
   • Verify the phone has internet access for sign-in notifications.
   • Check that device date and time are correct.
   • Try switching between Wi‑Fi and mobile data.
   • If using VPN, disconnect it and test again.
   • Restart the device.
4. If all security methods are lost:
   • During sign-in, select I don't have any of these if that option appears and follow the prompts to replace security info.
   • After replacing all security info, there is a 30-day wait before sign-in is allowed.
5. If the account is personal and recovery still fails:
   • Use the Microsoft sign-in helper or Contact Support flow.
   • Support cannot send password reset links or directly change account details, but can guide the recovery process.
6. If the account is a work or school account:
   • The MFA method must be reset by the organization’s IT admin or helpdesk.

The context does not provide a way to view or recover a third-party site’s linked account identity from Microsoft Authenticator, and it does not provide a Microsoft-generated code to unlink a third-party account. The supported Microsoft-side actions are recovery of the Microsoft account sign-in method, using another verification option, or replacing outdated security info.

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References:

• Microsoft Authenticator FAQs
• Authentication did not complete
• Troubleshoot problems with Microsoft Authenticator
• Troubleshoot Microsoft verification code issues
• How to get a Microsoft account recovery code
• Help with Authenticator - Microsoft Q&A