When will Microsoft Authenticator be fixed?

Question

@microsoftsupport

It doesn't work. It never sends new notifications. The codes always fail. I'm so tired of having difficulty accessing what I should be able to easily access. Help please!

Answer 1

There is no single announced “fix date” for all Microsoft Authenticator notification or code issues in the provided information. The supported guidance is to troubleshoot the common causes first:

1. Check notifications and device state
   • Make sure the phone is not in Do Not Disturb or Quiet mode.
   • In Authenticator, go to Settings > Notification Settings and make sure Show notifications is turned on.
   • If alerts arrive silently, make sure sound or vibration is enabled for the app.
2. Check connectivity
   • Switch between Wi‑Fi and mobile data.
   • Make sure Airplane mode is off.
   • If using a VPN, disconnect it and test again.
3. Update the app and device
   • Update Microsoft Authenticator from the device app store.
   • Microsoft does not support Authenticator app versions more than 12 months old.
   • Make sure the device OS and related security apps such as Microsoft Defender and Intune Company Portal are also up to date.
4. Fix time sync for failing codes
   • If codes always fail or notifications always appear expired, set the device Date & time to automatic, then restart the device.
5. Improve background delivery
   • In Authenticator, tap Settings and select Turn off battery optimization.
6. If some accounts work but one does not
   • Remove the affected account from Authenticator, add it again, and allow notifications during setup.
7. If sign-in shows “Something went wrong. [4s8qz]”
   • Wait a few moments and try again.
   • Open Authenticator and confirm it launches normally and the account is listed.
   • Update the app, restart the device, and on work/school devices also check Company Portal updates and device compliance.
8. If the app is not completing authentication
   • Make sure Authenticator is unlocked.
   • Check whether a verification code arrived by text message instead of push.
9. If using a work or school account
   • If the issue continues after these steps, send logs from Authenticator using Send feedback and then contact the IT admin or helpdesk.
10. If using a personal account

• If the issue continues after these steps, use Send feedback in the app and then contact Support.

A known product behavior is documented for anomalous sign-ins: starting in August 2023, those sign-ins may not generate push notifications. In that case, open Microsoft Authenticator manually, then pull down to refresh or tap Refresh and approve the request there.

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