How to fix this error message

narendra kumar 0 Reputation points
2026-09-05T13:57:36.3333333+00:00

Correlation Id: ff000000-0000-0000-0000-000000000000

Timestamp: 2026-09-05T13:51:13.000Z

DPTI: fe8b132ba0cd5da69d77750fa4010ae116eee85e08d955e3e194f06f11ca1785

Message: An unexpected error occurred.

Tag: 7q6ca

Code: 0

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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  1. SD - IA 181.2K Reputation points Independent Advisor
    2026-09-05T14:35:36.6966667+00:00

    Hi Narendra,

    Need some more details about the issue.

    1. Where do you get this error message?

    Can you try this: In Windows Search, type in PowerShell, right-click on it, and then choose Run as administrator. Run:

    Get-AppxPackage *Microsoft.AAD.BrokerPlugin* | Reset-AppxPackage

    Also in an elevated CMD the following:

    RunDll32.exe InetCpl.cpl,ResetIEtoDefaults

    #2:

    Press Windows + R, type %localappdata%\Microsoft, and press Enter.

    Delete the folder named OneAuth.

    Good luck!

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