Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
Any word on this issue? I am having the same problem this morning.
GetSections returned no conversation history"
Errro message: GetSections returned no conversation history Try again
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 60%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Michael Schuenemeyer
25
Reputation points
I got the following error message in Microsoft 365, how do I fix it?
Something went wrong server Error(/):
GetSections returned no conversation history
Try again
Show debug details (internal only)
Microsoft 365 and Office | Other
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 80%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Jason Miriani 10 Reputation points2026-09-08T15:03:46.68+00:00 I am having the exact same issue, started over 2 hours ago. Same issue on all browsers when trying to log into portal.office.com
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 28.000000000000004%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 21%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPD%3C/text%3E%3C/svg%3E)
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5 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 55.00000000000001%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
donna metcalf 0 Reputation points2026-09-08T15:51:18.4333333+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 31%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Arthur Cook 5 Reputation points2026-09-08T16:51:05.88+00:00 Same issue today and fixing doesn't appear easy. Any clues?
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Nicole Venegas Sanchez 5 Reputation points Microsoft Employee2026-09-08T17:01:34.8933333+00:00 The reported error matches active SHD advisory MO1469271: "Some users can't access m365.cloud.microsoft and receive an error."
Documented errors include HTTP 400, HTTP 503, and "GetSections returned no conversation history".
Microsoft has confirmed the issue and is currently investigating.
You can monitor progress through Microsoft 365 Admin Center → Health → Service Health and search for MO1469271.
Based on the advisory, this is a known Microsoft 365 service degradation rather than a tenant-specific issue.
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Hornblower409 14,600 Reputation points2026-09-09T05:37:01.1466667+00:00 Looks to be a reported Service Health issue. Shows as Restored.
https://admin.cloud.microsoft/?#/search/:/alerts/MO1469271
Users received a "GetSections returned no conversation history" error message.
Sep 8, 2026, 12:28 PM CDT
We reverted a recent service update that was intended to improve chat-loading functionality when accessing m365.cloud.microsoft and confirmed through service telemetry that the error rates have subsided and service is restored.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 45%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
PascalMenard 0 Reputation points2026-09-08T19:50:17.42+00:00 We actually only have one user affected by this. The problem appear for the user when connecting online to "https://m365.cloud.microsoft" and we are two IT staff members who have reproduce it by opening a session with this user account in a private browser on our own computer. I don't think the folder is the problem here.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 99%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDO%3C/text%3E%3C/svg%3E)
David Oldright 0 Reputation points2026-09-08T18:46:26.82+00:00 Sign in as a different ADMIN account on the local PC. Go to the affected account profile in C:\users\APPDATA\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy Rename this folder. Log off and back on as affected user.
It should work. This appears to be caused by a token error that is not always visible to fix in Windows Credential Manager.
This way I didnt have to wait for MSFT....:D -
David Oldright 0 Reputation points
2026-09-08T18:45:23.89+00:00 Sign in as a different admin account.
Go to the affected account profile in users.
APPDATA\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
Rename this folder.
Log off and back on as affected user.