Authenticator login

Question

I recently lost my phone and my Authenticator app but a lot of my accounts are still connected to it. I signed into a different account on Authenticator but I can’t figure out how to sign out to get back into the original account. Do I need to reset or will this make it worse

Answer 1

To sign out of Microsoft Authenticator, all accounts must be removed. There is no separate sign-out button for a single signed-in account.

What to do:

1. If the goal is to restore the original backed-up accounts, sign out first by removing accounts.
2. To remove one account in Authenticator:
   • Open Authenticator.
   • Select the account.
   • Tap the Settings gear.
   • Tap Remove account.
3. To remove all accounts, reset the app data:
   • Android: Settings > Apps > Authenticator > Storage or Storage & cache > Clear data > OK
   • iOS: Settings > General > Storage > Authenticator > Offload App

Important:

• This has no undo. All accounts will be removed, and the device will no longer be usable to verify sign-in until accounts are added back.
• If the wrong backup account was used, the backup can be deleted in Authenticator > Settings > under Backup, turn off Cloud Backup and confirm, then turn it on again and choose Continue or Change account to sign in with the correct backup account.
• For restoring backed-up credentials, select Restore from backup or Begin recovery before signing in. If already signed in, sign out first.

What is restored:

• Work or school accounts: only the account name is restored; sign-in is required again.
• Microsoft personal accounts with passwordless sign-in: only the account name is restored; sign-in is required again.
• One-time password accounts: codes are restored.

If the original backup account cannot be accessed, support cannot restore those credentials. In that case, the accounts must be added again.

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• How to sign out from Authenticator
• Restore account credentials from Microsoft Authenticator
• Back up account credentials in Microsoft Authenticator
• Back up your accounts in Microsoft Authenticator