Azure Support

Question

Hello,

I tried to request a refund through the Azure portal, but I cannot proceed because the following message is displayed:

“No invoices are eligible for a quick refund. Please contact Customer Support.”

The invoice selection page also indicates that the invoice is not eligible for a quick refund and that I should contact Customer Support.

I am requesting a refund for the following reasons:

1. Persistent Azure Run Command and virtual machine issues prevented me from using the service normally.
2. Delayed support responses caused significant delays to my development and operations.
3. I paid more than KRW 40,000 for an Azure support plan, but the support service did not meet my expectations.

Existing support request number: 2609060060000187

Question:

What is the correct Azure Portal process for submitting a refund request for an invoice and support plan that are not eligible for a quick refund? Should I create a Billing Support request instead?

I have not included any personal, confidential, payment, API key, or password information.