i have not received verification code

Question

i have not received verification code.......................................................

Answer 1

Hi @ak

This usually happens when Microsoft Authenticator is not generating or receiving the verification prompt, or when the registered Authenticator method is no longer usable.

1.If you are using a work or school account (@domain.com or @onmicrosoft.com)

Please contact your organization's IT administrator and ask them to reset your authentication method so that you can register Microsoft Authenticator again. The administrator can follow Microsoft's documentation here: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID |… 

If you're unsure who your IT administrator is, please refer to How do I find my Microsoft 365 admin? - Microsoft Support 

2.If you are using a personal Microsoft account (@outlook.com, @hotmail.com, @live.com), you can try one of the following options: 

-Use the Microsoft Account Recovery Form: Help with the Microsoft account recovery form | Microsoft Support 

-Alternatively, contact Microsoft Support: Go to Contact - Microsoft Support, > type "Support" and click Get Help, > click Sign in to contact support at the bottom of the > page under Products & Services, select Microsoft 365 & Office > under Subcategory, select Support, > choose Chat with a support agent in your browser.

If you cannot use any of the available verification methods, Microsoft Support will be in the best position to determine what account-recovery options are available.

I hope this helps clarify the appropriate recovery path depending on whether the account is personal or managed by an organization.

Answer 2

Try these checks in order:

1. Check the correct inbox or phone.
   • Email codes are sent only to the primary alias or another email added as a sign-in verification method.
   • If by email, check Junk/Spam for a message from @accountprotection.microsoft.com and mark it as trusted.
2. Avoid requesting too many codes.
   • Excessive or repeated requests can cause Microsoft to temporarily stop sending codes.
3. Check for temporary blocking or delays.
   • Unusual activity on the account can trigger a temporary block.
   • Heavy compromised traffic in a region can also delay delivery, and this usually resolves after some time.
4. If the code should arrive by SMS:
   • Make sure the phone does not block texts from unknown numbers.
   • If prompted, choose I don't have a code to request another one.
   • Make sure the message inbox is not full and the messaging app is working.
   • VOIP numbers cannot be used for sign-in or verification codes; use a mobile number.
5. Verify the saved security info.
   • Sign in to the Security page and select Update info to confirm the phone number or email is correct.
   • If available, choose a method that is known to work.
6. If the verification email is another Microsoft account such as Outlook.com, Hotmail.com, Live.com, or MSN.com:
   • Open the first sign-in in a browser privacy window.
   • Keep that window open when prompted for the code.
   • Open a second privacy window and sign in to the alternate email account there.
   • Copy the code back to the first window.
7. If access to the old phone or email is lost:
   • At the verification prompt, select I don't have any of these and follow the prompts to replace security info.
   • If the password is also unknown and no security info is accessible, use the account recovery form.
8. If sign-in still fails:
   • Use the sign-in helper or Contact Support. Support agents cannot send verification codes or change account details.

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