I need your help

Carlos L 0 Reputation points
2026-09-13T03:19:47.0233333+00:00

Answer me quickly, I need your urgent help. I'm sending you this message because I'm on my brother's PC and the screen froze, so I restarted it. When I turned it back on, the Bluetooth wasn't working. I watched a video on how to fix it, but it said I had to delete RFCOMM and then install it. I've done it, but the option doesn't show up. Please help me, what can I do? Also, almost at the end it came out saying that you need to install the Intel Bluetooth driver. ...my brother is gnn kill me plssss

Windows for home | Windows 11 | Devices and drivers
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  1. GsN5034 - IA 76,570 Reputation points Independent Advisor
    2026-09-13T04:03:10.9033333+00:00

    Hello,

    May I please know which drivers are available under the 'Bluetooth' section in your Device Manager?

    • Open Device Manager.
    • Expand the arrow next to 'Bluetooth'.
    • Take a screenshot and upload it here for reference.
    • This will help me know whether the Bluetooth drivers are available/ missing for your device.

    Meanwhile,

    If you have an Intel (R) Wireless Bluetooth (R) driver or a Realtek Bluetooth driver in the lists,

    • Right-click the driver, select Uninstall Device, select the 'Attempt to delete the driver software for this device' checkbox, and then click Uninstall.
    • Once uninstalled, restart your computer and see if Bluetooth is working.

    (Example screenshot - click Uninstall)

    uninstall (1)

    If you are still having issues,

    Type 'msinfo' in the search bar on the taskbar and click Enter.

    Post a screenshot of the resulting dialog box.

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  2. AI answer

    2026-09-13T03:20:03.16+00:00

    If Bluetooth stopped working after the restart, try these steps in order:

    1. Make sure Airplane mode is off and Bluetooth is turned on.
      • Open Quick settings from the taskbar.
      • If Airplane mode is on, turn it off.
      • If Bluetooth is available, turn it off and back on.
    2. Run the Bluetooth troubleshooter.
      • In Windows 11: Settings > System > Troubleshoot > Other troubleshooters > Bluetooth > Run.
    3. Check the Bluetooth driver in Device Manager.
      • Open Device Manager.
      • Expand Bluetooth.
      • Right-click the Bluetooth adapter and select Update driver > Search automatically for updated driver software.
      • Restart the PC if prompted.
    4. If Windows cannot find a newer driver, install it manually.
      • Go to the PC manufacturer’s website and download the latest Bluetooth driver for that model.
      • If it is an .exe file, run it.
      • If it is a set of driver files, use Device Manager > Bluetooth > adapter > Update driver > Browse my computer for driver software, then point to the downloaded files.
    5. If the Bluetooth icon is missing but the adapter still appears in Device Manager, uninstall and reinstall the adapter.
      • In Device Manager, right-click the Bluetooth adapter and select Uninstall device.
      • Shut down the PC.
      • Turn it back on. Windows will try to reinstall the driver automatically.
      • If it does not, open Device Manager and select Action > Scan for hardware changes.
    6. If Bluetooth turns on but devices will not connect, remove the Bluetooth device and pair it again.
      • Open Settings > Bluetooth and devices > Devices.
      • Select the device, choose More options > Remove device.
      • Pair it again.
    7. If the problem started after changes to Bluetooth components and it still does not work after the steps above, submit the issue through Feedback Hub with details about what changed before Bluetooth stopped working.

    Avoid deleting additional Bluetooth components unless the PC manufacturer specifically provides that step, because removing the wrong component can make the driver issue worse.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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