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Lori McCloskey 0 Reputation points
2026-09-14T19:15:55.4733333+00:00

My comcast.net email is linked with the Outlook app and calendar on my pc. The calendar was not syncing with my iphone so I deleted Outlook and attempted to reinstall. Now I cannot access my email on my iphone. To find that while my comcast.net email is listed on my outlook.com account, it is not synced. I do not want to lose what I can currently access on my pc and need assistance in navigating this. Apple cannot assist as it is a Microsoft software issue.

Outlook | Outlook for mobile | Outlook for iOS | For home
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  1. AI answer

    2026-09-14T19:16:13.0933333+00:00

    Use the least disruptive path first so the data currently visible on the PC is not disturbed.

    1. Verify whether the calendar and mail data still exist outside the iPhone.
      • Check Outlook on the PC.
      • If possible, also check whether the same mailbox/calendar content appears in web mail.
      • If the data is still present there, this is a mobile sync/setup issue rather than data loss.
    2. On the iPhone Outlook app, try an account reset before removing anything again.
      • In Outlook for iOS, go to Settings > tap the account that is not syncing > Reset Account.
      • Then check whether mail, calendar, and contacts begin syncing.
    3. If reset does not work, delete and re-add the account in the Outlook app on the iPhone only.
      • In Settings, tap the account > Delete Account > Delete From This Device.
      • Re-add the account in Outlook for iOS.
      • This affects the account on the phone, not the copy currently accessible on the PC.
    4. Make sure the account is not being added as IMAP if calendar/contacts sync is required.
      • IMAP and POP can sync email only.
      • They do not sync calendar or contacts.
      • Calendar and contacts require Exchange ActiveSync or Exchange.
      • If setup prompts only for IMAP, the provider may not support calendar/contact sync in that configuration.
    5. If the account was previously syncing and then stopped, treat it as a sync issue rather than first-time setup.
      • Check whether there is an Outlook.com service issue.
      • If email works on the computer and there is no outage, the issue may be with the mobile app configuration.
    6. If using a non-Microsoft email app or provider-specific setup, confirm modern authentication support.
      • For non-Microsoft email apps, the app should use the Outlook.com option if available.
      • If that option is not available, the app must support Modern Authentication for EAS, POP, IMAP, and SMTP.
      • If it does not, using Outlook is the recommended path.
    7. If the account is a work or school Exchange/Microsoft 365 account, contact the Microsoft 365 admin or technical support.
      • For Outlook app or Outlook.com account issues, contact Microsoft support.
      • For iPhone Mail app issues, Apple support is the correct support path, but for the Outlook app this is a Microsoft support scenario.

    Because the account is comcast.net, calendar/contact sync may depend on whether the account can be added as Exchange/Exchange ActiveSync rather than IMAP. If the setup only offers IMAP, email may work but calendar and contacts will not sync through that protocol.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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