Copilot issues

Question

Never had this problem before with copilot but ever since Y'all updated it it just crashes and i cant even re open the saved conversation without it crashing even on edge it crashes

Answer 1

Hi Karen L,

Good day. The fact that Copilot also crashes in Edge is important. This makes it less likely to be just a problem with the Copilot app on your PC.

Though there are similar issues, there isn't enough evidence to confirm that the update itself is causing the crashes. It could also be related to a specific saved conversation, account data, or a Copilot service issue.

For now, try starting a completely new conversation in Edge without opening an older saved chat. If the new chat works, try opening a different saved conversation.

If new chats also crash, I'd avoid repeating app reinstall steps since the same issue occurs in Edge. Given when this started, it's also worth watching for further Copilot updates or service fixes.

If only saved conversations cause the crash, let us know. That would be a useful clue that the issue may be related to the saved chat data.

I hope this clears the query.

Regards,
Jhun