Account Activity

Question

Is Outlook activity allowed for Iranians?

If we use a new phone or device to log in to the account, is Outlook email sensitive to new logins from new devices? Is it possible to log in to the account on a new device without access to the old phone?

Answer 1

Hello Hhh Nnn,

Are you asking about a personal Outlook.com account, or a Microsoft 365 work/school account? That distinction matters for the question about availability in Iran.

For the new-device question, Microsoft says signing in from a new device or location may trigger additional identity verification. If you no longer have the old phone, you may still be able to sign in if another verification method is already available on the account, such as an alternate email address or Microsoft Authenticator.

Answer 2

Yes. Outlook.com and Microsoft accounts are sensitive to sign-ins from a new device or a new location. When an unusual sign-in is detected, Microsoft may block the sign-in or require identity verification with a security code sent to the account’s security contact methods.

If signing in on a new device without access to the old phone:

1. Follow the sign-in screen prompts and choose where to receive the security code.
2. If another security method is already on the account, use that method.
3. If traveling or using a new location, signing in from a trusted device or a usual location can allow access again.
4. If a device was previously marked as trusted, it can be used to sign in without being asked for another code each time.
5. If security info must be replaced because the old phone is unavailable, account access on new devices can be restricted during the 30-day security info change period, but existing signed-in sessions can continue to send and receive email.

Before using a new device, keeping security contact info up to date and adding alternate verification methods helps avoid lockouts.

The context does not provide a supported answer about whether Outlook activity is allowed specifically for Iranians.

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