Duplicate Charges

Question

I've cancel the subscription, but idk why the payment is made.

I want to check if i have another account

or need explanation details regards this payment

(PII Removed).

Answer 1

Please note that Microsoft Q&A is a user-to-user forum. We do not have access to accounts or billing systems. Also, please avoid sharing personal information, such as your phone number, as this is a public forum. This is for your security and privacy.

Double-check your account to see if the subscription is still active, or if you have another Microsoft account that the charge may have come from: https://account.microsoft.com/services

You can also follow these steps to investigate billing charges from Microsoft: https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you find the subscription, make sure to properly cancel any unwanted subscriptions: https://support.microsoft.com/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription

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If it doesn’t work or you need further assistance, for your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent or request a call back.

Answer 2

If a payment was taken after cancellation, the supported reasons are:

1. The cancellation was too close to the billing date. Cancellations must be made more than 2 days before the billing date.
2. A different Microsoft account was used for the subscription.

To check whether another account has the subscription:

1. Go to Services & subscriptions: https://account.microsoft.com/services
2. Sign in with each personal Microsoft account that might have been used.
3. Check for any active subscription, renewal date, or subscription end date.

To investigate the charge details:

1. Go to the Manage your payments page of the Microsoft account dashboard.
2. Select Investigate for the charge.
3. Review the common causes of the charge, such as:
   • recurring billing was enabled
   • a previously declined charge was charged again
   • a pre-order or split order shipped
   • someone known used the card
   • an in-app purchase was made

If the charge is not recognized, contact the bank or payment provider immediately to prevent more charges and report the card as compromised.

For refund eligibility on a Microsoft subscription, cancel the subscription first, then review the refund process. If the subscription was purchased through Google Play or Apple App Store, cancellation or refund must be handled through that store.

For more help, use Contact Support and select Get Help, then Contact Support.

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References:

• Unable to cancel your Microsoft subscription
• How to investigate a billing charge from Microsoft
• How to get a refund on a Microsoft subscription