Billing charges

Question

Hello I purchased a new computer last year and received a 1 year subscription to Microsoft 360. They also charged my credit card for the year. The person I talked to on the phone said I would not havee a payment this year. I am signed up for 2 years, but I was charged $129.00 and would like a refund.

Answer 1

Hi, I'm Bernard. I'm happy to help!

To request or get a refund, kindly follow the steps below:

Go to: https://account.microsoft.com/services

Look for the Microsoft 365 subscription you have.

Click Manage > select Cancel, then follow the prompts to refund the subscription.

Note: If there is no option for a refund, you may reach Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type in your issue, then hit Enter.

Scroll down to the bottom and select the blue button "Contact Support"