Refund Request

Question

I want to make sure that I have canceled my subscription, and will receive a refund

Answer 1

Hi, I'm Bernard. I'm happy to help!

To confirm, have you already processed the refund by following the steps below?

Go to: https://account.microsoft.com/services

Look for the Microsoft 365 subscription you have.

Click Manage > select Cancel, then follow the prompts to refund the subscription.

If yes, I recommend waiting for the refund. If you didn't receive it within a certain period of time, you may reach Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type in your issue, then hit Enter.

Scroll down to the bottom and select the blue button "Contact Support"

Answer 2

Dear @Tom Farrell

You can check whether your subscription has been successfully canceled by going to Services & subscriptions.

If the subscription shows an expiration date instead of a next billing date, recurring billing has been turned off and the subscription will expire on that date.

For the refund, Microsoft will show whether the purchase is eligible for a refund during the cancellation process. If you don't see a refund option, you can check Microsoft's refund guidance here:

https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription

If you still need help with the refund, you can contact Microsoft Support.

If the subscription was purchased through a third party, such as Apple, Google Play, Amazon, or another retailer, you’ll need to request the refund directly from that provider. More information is available here.

Best regards,
Bence