fraudulent charge

Question

I have been charged but don't use Microsoft and have no subscriptions

Answer 1

Hello,

This means your card was used by someone else, I am afraid. Did you check with all your family members?

Here are the most likely causes for an unrecognized charge:

• A Microsoft subscription has recurring billing enabled.
• Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page.
• A previously declined charge was charged again.
• A pre-order or split order was shipped.
• Someone made an in-app purchase from an app, game, or office.

Please provide the transaction ID to the support agent, he will find the accoutn where the charge was made.

Please contact Microsoft Support for further assistance.

 

Exact steps to reach support:

• Please go to the https://support.microsoft.com/en-us/home/contact page.
• Click Microsoft Office / Windows depending on the issue.
• Click Get Home Support.
• Type "Billing" and press Enter.
• Please click on the "Contact support" button at the bottom.
• Select the Category for support based on your requirements.

 

I look forward to hearing from you to get the results of the troubleshooting.