Payment Change

Question

Microsoft 365, I changed my payment from yearly to monthly when I received notification from Microsoft that £84.99 was due, why has £84.99 been taken from my bank account when I requested to go monthly.

[Moved from Microsoft 365 and Office | Access | For home | Other]

Answer 1

Hello Mick Call

Thank you for reaching out and based on your description, it is sound like one of a few things may have happened:

• The annual renewal was already processed before the billing-frequency change took effect. If you changed from annual to monthly pretty close to the renewal date, Microsoft may have already charged the £84.99 annual renewal before applying the new monthly billing option to future renewals.
• The billing change was scheduled for the next renewal period. In some cases, changing from annual to monthly does not immediately alter the current subscription term. Instead, the subscription completes the already-paid annual term and switches to monthly at the next renewal.
• A second subscription or duplicate charge exists. Sometimes, other users discover they have more than one Microsoft account or subscription associated with the same payment method. Unexpected Microsoft 365 charges are often traced to another subscription or account. Or the double charge can also occur due a to a glitch or error.

If the charge was made in error or the switch to monthly should have prevented the renewal, I'll advise reaching out to Microsoft, as only the official support team can review the transaction and determine the next available options. Community members and moderator cannot access billing records or charges directly:

• Go to Contact Us - Microsoft Support 
• Select Microsoft 365
• Click Get Home Support
• Type a brief description of your issue in the search box.
• Click Get Help and select Contact Support below. 
• Go to the Products and services tab and choose the appropriate product.
• On the Category tab, choose the appropriate category or an alternative option.
• Go to Confirm. Look for and select "Chat with a support agent in your web browser" (during business hours) if available. Explain your situation clearly.

Thank you for your understanding.