Subscription support

Question

I have attempted to call customer support multiple times to speak to someone about a subscription charge. I need a call back at -removed for privacy-. My name is Julia Jeffries. I do not have a laptop nor do I pay for a subscription. I attempted to give the AI my phone number and it is not connected with an account. My credit card has been charged yearly for quite sometime.

Answer 1

Have a look at:

https://support.microsoft.com/en-us/accounts-billing/how-to-investigate-a-billing-charge-from-microsoft

Or try support:

https://support.microsoft.com/home/contact