Hacked account

Question

Hacked account

Jan Sel 0

Hi, someone changed my gmail that was linked to my different microsoft account so now when i try to log in it says that account doesnt exist, ******@gmail.com was mine gmail adress before someone changed it. I created the account on Jan 11, 2026, at 11:33 AM and I received an email from Microsoft in that Gmail inbox about verifying the account on this date User's image

John Jefferson Doyon 90,150 Reputation points Independent Advisor

2026-09-19T19:19:18.14+00:00
Hi, @Jan Sel

I understand how important your account is to you, so I’m going to be honest. If the email address has been changed and two-factor authentication has been enabled by the hacker, unfortunately, the account may no longer be recoverable.

Just to confirm:

Try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c

Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

Thanks!
Jan Sel 0 Reputation points

2026-09-20T16:28:54.41+00:00

yes it says account does not exist
John Jefferson Doyon 90,150 Reputation points Independent Advisor

2026-09-20T20:41:09.5233333+00:00

I understand how stressful it can be to lose access to your account. Unfortunately, if the Microsoft Self-help tool didn’t work and the email address linked to the account has already been changed, the account is essentially lost.

If you have any active subscriptions linked to that account, you may need to contact your bank or card provider to block the recurring charge and prevent future billing.

1 answer

Your answer

John Jefferson Doyon 90,150 Reputation points Independent Advisor

2026-09-19T19:19:18.14+00:00

Hi, @Jan Sel

I understand how important your account is to you, so I’m going to be honest. If the email address has been changed and two-factor authentication has been enabled by the hacker, unfortunately, the account may no longer be recoverable.

Just to confirm:

Try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c

Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

Thanks!
Jan Sel 0 Reputation points

2026-09-20T16:28:54.41+00:00

yes it says account does not exist
John Jefferson Doyon 90,150 Reputation points Independent Advisor

2026-09-20T20:41:09.5233333+00:00

I understand how stressful it can be to lose access to your account. Unfortunately, if the Microsoft Self-help tool didn’t work and the email address linked to the account has already been changed, the account is essentially lost.

If you have any active subscriptions linked to that account, you may need to contact your bank or card provider to block the recurring charge and prevent future billing.

Answer 1

If the sign-in now says the account does not exist, use the Microsoft Sign-in Helper first. That is the official path for cases where the username is no longer recognized or the account may have been changed.

If the account was compromised:

Start the hacked account recovery flow: Start
If the sign-in name is reported as not found, use the Sign-in Helper: Start
If access is restored, immediately:
- run a full malware scan on the PC from Windows Security → Virus and threat protection → Scan options → Full scan → Scan now
- change or reset the password
- review connected accounts, forwarding, and automatic replies
If the Gmail address was only removed as a sign-in alias and access is regained, aliases can be managed from Edit account info.

Important supported limits:

Microsoft support agents are not allowed to send password reset links or change account details.
If the account has not been signed in to for more than two years, it may have been deleted and cannot be reopened.
A Gmail address cannot be used to sign in with Google credentials, but it can be added as a way to prove identity.

The screenshot showing a Microsoft verification email helps show that the Gmail address was involved, but the official recovery path remains the automated recovery and sign-in helper tools.

References: